Support Center

New to Ballot Winners? Start here to learn the basics of setting up your account and launching your first campaign.

• Create your account and verify your email address
• Complete your profile with campaign information
• Set up your organization and invite team members
• Explore the dashboard and familiarize yourself with key features

Manage your account settings, update your profile, and control your preferences.

• Update your personal information and contact details
• Change your password and enable two-factor authentication
• Manage notification preferences
• Configure privacy settings
• Delete or deactivate your account

Learn how to register as a candidate and complete payment for your candidacy activation.

• Register for your desired elective position
• Complete payment via M-Pesa, credit card, or bank transfer
• M-Pesa STK Push - Enter your phone number and confirm on your device
• View payment receipts and transaction history
• Troubleshoot payment issues or failed transactions
• Contact support for payment verification

Access powerful tools to plan, execute, and monitor your political campaign effectively.

• Set campaign goals and track progress
• Create and manage campaign events
• Coordinate voter outreach activities
• Manage polling station assignments
• Monitor real-time election results

Build and manage your campaign team with our comprehensive volunteer management system.

• Recruit and onboard volunteers
• Assign tasks and track completion
• Manage volunteer schedules and availability
• Track volunteer performance and contributions
• Communicate with your team effectively

Organize campaign events and reach voters through targeted outreach programs.

• Create and publish campaign events
• Manage event registrations and attendance
• Track voter engagement and contact history
• Send targeted messages to voter segments
• Monitor outreach campaign effectiveness

Make data-driven decisions with comprehensive analytics and reporting tools.

• View real-time campaign performance metrics
• Analyze volunteer activity and productivity
• Track voter sentiment and engagement trends
• Generate custom reports for stakeholders
• Export data for external analysis

Understand your subscription, manage payments, and resolve billing issues.

• View current subscription plan and pricing
• Update payment methods
• View billing history and download invoices
• Upgrade or downgrade your subscription
• Cancel or pause your subscription
• Request refunds for failed transactions

Solutions to frequently encountered problems:

• Can't log in? Reset your password using the 'Forgot Password' link on the login page. Check your email for the reset link.
• M-Pesa payment failed? Ensure you have sufficient balance, entered the correct PIN, and have a stable network connection. Try resending the STK push.
• Not receiving notifications? Check your notification settings and email preferences. Ensure emails aren't going to spam.
• Page loading slowly? Clear your browser cache, check your internet connection, or try a different browser.
• Can't add team members? Verify you have the necessary permissions and your subscription plan supports additional users.

Your security and privacy are our top priorities. Learn how we protect your data.

• All data is encrypted in transit and at rest
• We never share your personal information without consent
• Enable two-factor authentication for enhanced security
• Regular security audits and compliance checks
• Read our Privacy Policy for detailed information

Access your campaign management tools on the go and learn about our accessibility features.

• Mobile-responsive web interface works on all devices
• Screen reader compatible for visually impaired users
• Keyboard navigation support
• Multiple language support
• Native mobile apps coming soon

Enhance your skills with our comprehensive training materials and resources.

• Video tutorials for key features
• Step-by-step guides and documentation
• Webinars and live training sessions
• Best practices for campaign management
• Community forums and knowledge base

Can't find the answer you're looking for? Our support team is here to help!